This is the continuation of my trip to Australia from Vancouver, using miles and points to fly first class for less than the price of an economy class ticket. I wrote about how I booked my flights in this post.
Singapore Suites Class is basically one of the pinnacles of redeeming miles. A few years ago it used to be incredibly unattainable, but now is actually one of the aspirational products that are actually fairly easy to get, if you have KrisFlyer miles. As I mentioned earlier in my post on how this trip was booked, I used 119,000 KrisFlyer miles to fly Los Angeles – Tokyo – Singapore – Melbourne, which was a very decent deal. This included a leg on the Singapore A380 featuring Suites Class.
While Aeroplan points accrued from the American Express Aeroplan Gold Card do not have access to Singapore Suites space, the easiest way to fly this product in Canada is through a transfer to KrisFlyer, either through HSBC rewards or transferring SPG points earned through the Starwood Preferred Guest American Express, which currently offers a 10,000 points signup bonus. The American Express Gold Card as well as the Platinum Card also transfers to Starwood at a 2:1 ratio, which isn’t a fantastic deal but may be worth considering if you’re topping up an account.
The SQ ground representative picked us up from the Star Alliance Lounge LAX and walked with all the Suites passengers at the gate, where boarding was just beginning.
Singapore Airlines SQ11
Los Angeles to Tokyo Narita
15:45 to 19:15 +1 (11 hour 30 minutes)
Airbus A380-800
My very first premium class flight was business class on the Singapore Airlines A380, so stepping on the Airbus A380 again was amazing. Even though I haven’t flown Suites before, I knew coming into the flight that this is one of the best ways to travel commercially. The feeling of having gotten a great deal really hits home when you realize that you can do this flight for only ~$135 in fuel surcharges and taxes for this segment. I was warmly greeted by the cabin crew, and directed to my seat.
The Singapore Airlines Suites has 12 seats, configured in a 1-2-1 layout. The cabin configuration looks as follows (image from seatguru):
Most people say row 3 aisle seats are the best for people travelling alone, as it has three full windows and the most privacy. If it is available then by all means snag it, but I didn’t think it mattered that much. Any seat you get here is amazing! The flight load was 4/14, with the couple seats 3C/D taken and one of the seats on the F-aisle.
I settled into my seat, 3A.
The seat that I had was recently refurbished, to align more with the cabin aesthetic that’s now in place on some of the new Singapore 777-300ER’s (77WN), designed by BMW Group.
For reference, the old seat looks like this. (Photo from One Mile at a Time)
I didn’t think it was a big difference, although it was nice knowing that your seat was fairly new.
Everything else in the suite, including the IFE, tables, and décor was the same.
There were lots of small pockets in the suite for storing wallet, phones, and other items, as well as the IFE controller.
There were also 2 USB slots, a power outlet, and headphone jack, as well as Bose QuietComfort 15 headphones already in the suite.
The leading steward came over and we made small talk about my flight from Vancouver. Menus were also handed out in a leather binder, along with a hot towel.
I walked around the cabin taking a few more pictures. The aisles were a little crooked due to the width of the suites.
I took a few more pictures of the cabin.
Storage space.
Overhead lighting.
The ottoman across the seat has a seatbelt and two people can dine together.
The seat is very comfortable, as it has armrests that can be pulled up to form an even wider seat. The only small negative about the seat was that it was so far from the windows, due to the ledge that was on the side, so it was nearly impossible to look out the windows and get a good picture. Boarding was completed fairly quickly and we pulled back, right beside a Korean Air A380 and a British Airways A380 that was taxiing.
After takeoff, some water and nuts were served.
The amenity kit were handed out. It featured Salvatore Ferragamo products and a 30ml bottle of eau d’toilette, as well as lip balm, hand cream, eyeshades, and socks.
Givenchy-branded Pajamas were then handed out. I still prefer the Cathay Pacific PYE pajamas, but these were not bad at all and I still wear them at home.
I was also given slippers, which was presented, unwrapped, and placed at my feet.
After takeoff, I asked about the possibility of getting a double bed since the cabin was pretty empty. Then, I had a glass of orange juice. 😉
I took a look at the menu, which was quite thick as it contained the selections for the continuing Tokyo Narita – Singapore route as well.
The LAX to NRT sector featured dinner, a light meal before arrival, and a snack list between meals.
I had preordered the lobster thermidor for the second meal, so I’d be able to try the regular menu offerings for the first meal. Here is the menu for dinner:
There was also the Japanese meal, which I didn’t have a chance to try.
0700
The table was set up with precision. I was offered another hot towel, as well the bread basket. I selected a piece of garlic bread. The Givenchy branded plates were really classy.
The dinner service started with nicely presented caviar. It was served with all the garnishes.
Next, I had a smoked salmon starter.
A minestrone soup.
A salad.
Then I had the seared wagyu sirloin, which was one of the better beef dishes I’ve had on a plane.
Skipping the chesse course, the service concluded with a berry financier and iced chocolate. At this point, the cabin lights started to dim. Somehow, they managed to put whipped cream in my drink which I’ve never had onboard before and was a nice surprise.
Overall, the food was quite good for a meal served 35000 feet in the air, and while it wasn’t amazing it was tasty, simple, and delicious.
I headed to the lavatory, which was really nicely designed, with lots of lights and mirrors. There were drawers for dental kits, combs, and other items.
The faucet was automatic which was convenient
There was also a seat bench that could be lowered for changing.
Then I headed over to 2C/D where my double bed was set up. It was actually really hard to photograph, but then I climbed onto one of the ledges to get a better shot.
The amount of space you got in a double suite was INSANE. Definitely the roomiest “suite” I’ve been in on a plane.
I do think that the double bed however, is more style over substance if you really are intending to use the suite as a double bed. You see, there’s a ledge between the center seats, which is lowered when it becomes a bed.
When the bed is made, the ledge is still perhaps an inch higher than the mattress pads. Although it’s covered with blankets when the bed is made, it still pushes into your back when lying diagonally across the double bed.
Singapore Airlines A380 Suites Double Bed
I ended up mostly napping on one side of the suite. The bedding and mattress pad were very comfortable. I do think that having the bed as separate from the seat really helped with the padding.
This bed is probably on par with the width and length of the Lufthansa First Class bed, although the configuration of the suite makes it seem much roomier.
The novelty of having a double suite was was definitely there when I rolled around the bed, played with both TV monitors, and drew the divider between the two seats up and down.
I managed to nap for around three hours, and when I woke up, I had a snack of Hagen-Dazs chocolate ice cream and a Hershey’s chocolate bar.
The in-flight snack menu wasn’t too comprehensive but satisfactory for any in-flight hunger pangs between meals.
I also got a few more shots of the seat. You can see in the following image that the mattress is the rectangular shape on the suite wall behind the seat, which comes down to form the bed.
The shades can also be lowered or raised manually. These made the suites quite private, although there were small gaps under the shade which allowed people to peer through if they really wanted to know what you were doing inside.
This is the maximum amount that the seat can recline to, before converting into a bed.
I also took a walk around the plane, although most of the plane was darkened, which made it hard for good photos. There are two staircases, one at the front of the A380.
There’s also a spiral stair at the back of the plane.
This Airbus A380 was configured to have the entire upper deck with business class, although it was a bit emptier near the end of the upper deck.
I passed the time by watching a few movies in my double suite, and chatted a bit with the cabin crew in the galley. Apparently the crews that I talked with were all Japanese, and only flew on SQ flights to/from Tokyo/Osaka/Fukuoka/Nagoya, as well as the SQ11 and 12 route. That’s why it almost felt like NH service!
Soon we were around an hour or two from landing into Tokyo Narita airport, and a light meal service began.
Another hot towel was served.
First up was a crabmeat appetizer, which was okay.
Then I had the lobster thermidor from book the cook. It was lukewarm and wasn’t very good, in my opinion. Quite underwhelming, and perhaps it was just a one-off situation.
For desert there was a lime tart with passion fruit.
We landed on schedule into Narita airport just as the sun was setting.
This route has a short stop to unload and pick up passengers, and to refuel. Instead of continuing to Singapore, I decided to have a quick overnight in Narita, and to take the morning flight 638 to Singapore.
Tokyo Narita Airport was pretty deserted, and clean and nice as always.
Coming off this flight was pretty surreal, having taken my first flight on one of the best in-flight experiences in the world. Singapore Suites really is an incredible way to fly!
Any questions? Let me know in the comments.
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Really don’t need the first two paragraphs at the top of your article. Just seems like you’re talking down to us, even if it’s not intentional. Most of us know how this works. Also, 3rd paragraph…”basically, incredibly, actually”…don’t need the fluff words.
On the whole though, good report. Just be a little more succinct.
Seriously Graham? I mean, seriously?
Yes, seriously…i mean, seriously.
Hershey’s is not real chocolate.
Ignore @Graham. He has no idea what he is talking about. Good report. Your dedication to get good photos is admired. Thanks for clarifying on the double suite. It always looked a bit uncomfortable to me so not sure if I’d bother. Looking forward to the rest of the trip report.
I assume you are based in Canada hence ‘Canadian’ kms. How were you able to amass all that Krisflyer points? To the best of my knowledge, you were only able to transfer to KrisFlyer using a US Amex. 100k spg points sounds like a lot too, is that how you converted?
I had a friend in the US which transferred miles to my SQ account. You can always top up with an SPG transfer if necessary.
Were you able to get that many Krisflyer miles because you are able to sign up for both US and Canada cards? Seems like for Canadians it is almost impossible to get that many miles unless you are willing to do very unfavourable redemptions with SPG…
No, I can’t get US credit cards. I don’t disagree that Krisflyer is harder to get, but you have to slowly work at it, or find friends who have UR/AMEX MR in the US.
Appreciate all the pics you posted, thanks for sharing.
Great post! So if a married couple shares a double bed, mile high club is cool, right? And is it technically mile high club if you didn’t sneak to do it?
No, SQ actually prohibits it: http://news.bbc.co.uk/2/hi/business/7071620.stm.
Plus it would have been uncomfortable. There is a white ledge in the middle so it’s not really a double bed. It’s more like 2 twin beds with a white ledge in the middle. Photos can make it seem/look like a double bed.
That is not a photo of seat 3A. If it were, the windows would havve been on the left side of the person as he is sitting (in this case, the windows are on the right… which means it’s probably seat 3F.)
I think the camera did something with inverting/flipped the photo somehow, because I never took any photos of the F aisle. Thanks for pointing that out though!
One more advice: if you’re going to order the lobster thermidor, it’s better to eat it immediately during the first part of the meal service. I did that a few years ago when flying SQ in First class and thought it was delicious!
Hi there. May I know the plane registration of this one you took? Would like to know if I am lucky enough to be sampling the new Suites rather than the old. Thanks.
I believe it was 9V-SKQ.