Best Rate Guarantees are one of the best ways to get discounts off online rates by finding lower rates on competing sites. Most chains offer 10-25% off the competiting rate.
Back in the day, IHG Best Price Guarantees were one of the best ways to get free nights as the IHG program offered the first night free if you find a lower rate. This was taken advantage by many, so eventually IHG started “playing games” with actually satisfying the guarantee through denying claims for erroneous reasons.
However, getting a best rate guarantee has been harder (but not impossible), because chains have added member discounts when booking direct on their site.
I was looking at staying at the all-inclusive Hyatt property in Cancun and thought I had found a competing site which was a slam dunk. Apparently, it wasn’t. This was the hilarious and erroneous response that I got:
I’m pretty sure here you don’t have to be a citizen of a specific country to make a reservation…
Unfortunately, responding to these emails usually does absolutely nothing, so it looks like I’m going to submit another request with my backup website. 😉
What’s the craziest reason you’ve ever been denied a BRG?